International Currency Transfers FAQ

• Hello Currency allows you to exchange currencies at market leading rates.

• Hello Currency will transfer your purchased currency to your nominated bank account anywhere in the world.

• Hello Currency does not provide facilities for you to gamble on the currency exchange markets.

• Hello Currency does not provide travel money for your holidays.

• Hello Currency has developed smart technology to reduce the costs of trading currencies. We pass these cost savings onto our clients.

• Other currency brokers employ teams of highly paid traders to talk to clients and convince them to deal through their brokerage. This is an expensive way to run a foreign exchange trading company and the costs are passed onto their clients.

• Banks have a long established history of charging high fees and providing poor rates of exchange which nets them fat profits at the expense of their clients.

• Hello Currency is open for on-line trading 24 hours per day, 7 days per week, 365 days per year.

• Hello Currency is open for telephone based trading between the hours of 9am and 5pm British standard time.

• Hello Currency is fanatical about providing a fantastic support to our clients.

• Between the hours of 9am and 5pm British standard time, call us on +44 (0)203 004 4444.

• Email us 24 x 7 on support@hellocurrency.com.

• There is always someone ready to respond.

• Any private individual or company can open an account with Hello Currency.

• Click the 'Open Account' button on any of the Hello Currency pages. You will need to fill in a few pieces of information but it is a very quick process. In fact, we aim to open your account and have you up and trading within 5 minutes of you clicking the open account button.

• Note that we do have strong anti-money laundering procedures in place.

• Opening an account with Hello Currency is FREE.

• Trading amounts over £3000 is FREE.

• Hello Currency will wire your purchased currency to your nominated bank account anywhere in the world for FREE.

• Fixing a rate for the future is FREE.

• Placing an order to be executed if the currency exchange rate reaches a particular level is FREE, even if you cancel the order 5 minutes later.

• Hello Currency does not apply any hidden commissions or fees.

• The only fee that Hello Currency will ever charge is if you exchange an amount below £3000. In this case we will give you the currency exchange rate at cost but will charge a processing fee of £25.

• Hello Currency earns revenue by applying a small price difference between the exchange rate at which we buy currencies and the exchange rate at which we sell currencies.

• You can trade any amount from £100 or equivalent upwards.

• We confirm by email when you have agreed a trade.

• We confirm by email when we have received your payment to fund the trade.

• We confirm by email when we have sent your purchased currency to your nominated account.

• You can log into your account 24 hours per day, 7 days per week to review the status of your trade.

• You can contact us anytime to request a status.

• Yes, Hello Currency has developed a unique on-line trading system which is easy to use yet very powerful.

• This system is not available through any other currency broker or bank and is unique to Hello Currency.

• Yes, some of our clients don't like to trade on-line and prefer to call or email us.

• Yes, there is no need to be exposed to future currency fluctuations, you can fix a rate for all major currencies out to one year.

• When you fix a rate for the future, we require you to put down a 10% deposit to secure the future rate. We have to do this in case the exchange rate moves against us and a client defaults on the trade.

• Surprisingly, future exchange rates can sometimes be cheaper than the current exchange rate. It is always worth checking the future rate of exchange.

• Yes, if you want to trade at a particular rate then you can ‘Pre-order currency at the rate that you desire’.

• Hello Currency will monitor your exchange rate around the clock and notify you immediately if your order is filled.

• Take profit orders allow you to target a better exchange rate. E.g. I would like to buy $US10,000 for pounds sterling if the exchange rate exceeds 2.5.

• Stop loss orders allow you to protect yourself if the market moves against you. E.g. I need to buy $US10,000 for pounds sterling but I want to wait and see if the rate improves. However, if the exchange rate drops I want to make sure that the worst rate that I pay is 1.8.

• No and don't trust anyone that says they can. Anyone who could accurately predict the currency exchange rates would have a limitless supply of money and would be living on their own island somewhere.

• Currency exchange rates are acknowledged as the most difficult rates to predict within the financial markets. Treat them with respect and reduce your exposure to currency fluctuations where ever possible by fixing a rate for the future.

• The best way to pay for your purchased currency is through electronic bank wire. Contact your bank and ask them to transfer the required amount to the Hello Currency bank account held at Barclays Bank in London. Our bank account details can be found by logging onto our system.

• If you are based in the UK, your bank can provide BACS payments which are normally free but take 3 working days to clear. The alternative is to request a CHAPS payment which is same day but there is normally a bank charge of around £20.

• If you are based outside of the UK, your bank can provide SWIFT payment.

• Hello Currency will transfer your purchased currency to your nominated bank account anywhere in the world using the fastest electronic bank wire method available in receiving country.

• Outgoing payments are cleared the same day in the UK and same or next day in the US and Europe. Allow 2-3 days for payments to clear outside of the UK, Europe and the US. However, we are always seeking to improve our service to clients and recently we have cleared payments to China the same day so don't be surprised if your payment arrives earlier than expected.

• The list of currencies that you can trade with Hello Currency is listed below. We are always adding currencies so please call us if the currency that you need is not shown.
  
  
  

• They sure do but there is not much that they can do to stop us.

• As more people discover Hello Currency we expect the banks to get even more upset.

• Sometimes, foreign banks will make a charge for the receipt of funds. They will make this charge regardless of whether you make a payment through Hello Currency or your bank.

• Hello Currency can see no justification for receiving banks making this charge but at this point we are powerless to stop them.

• Some currency brokers claim to pay the receiving bank charges for you but in our experience they will give you a poor exchange rate to cover this cost and you will end up paying more.

• The best thing to do is to check with the receiving bank as to whether they will make deduction from your currency payment.